For Calls
+1 (929) 297-0312
Emails Us
info@oakfurniture1.com
modernoakfurniturellc@gmail.com
Address
1500 Grant St Ste 6913, Denver, Colorado, 80203
Frequently asked questions
What is the return policy?
We want you to love your furniture. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may request a return within 14 days of receiving your order. To be eligible, items must be unused, undamaged, and in their original packaging.
Furniture that has been assembled, modified, damaged, or used may not be eligible for return.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Please provide your order number along with clear photos of the item and packaging so we can assist you promptly.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your payment provider.
Return Shipping
Customers may be responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom-made or personalized furniture
- Clearance or final-sale items
- Items damaged after delivery due to improper use or assembly
- Used or altered products
How to Request a Return
To start a return, please contact our customer service team with your order number, reason for the return, and photos if applicable. We will provide you with the next steps.
We reserve the right to refuse returns that do not meet the conditions outlined in this policy.
Please note: This policy should be adjusted to comply with the consumer-protection and e-commerce laws applicable to your business and the countries where you sell.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
Orders are typically delivered within 5–10 business days after confirmation. Delivery times may vary depending on your location and product availability. Once your order ships, you’ll receive tracking information so you can follow its progress.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.